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Frequently Asked Questions

Where are Goddess By Nature bridal gowns made?

Each of our Goddess By Nature bridal gowns is made in Australia. We have a small but well experienced team of seamstresses who put extra care into the making of each and every dress.

What does it mean if my gown is Made-To-Order?

Made-To-Order means that once an order is placed, your gown will start being made. We take the measurements and style options you specified, and create a brand new dress just for you. This is why our orders are non-refundable, because each dress is unique and made special for its bride.

When should I place my order?

You should place your gown order as soon as you’ve found the dress! It’s never too early to start taking care of your gown. However, we find that ordering your gown 8-12 months out from your wedding date is a good timeframe.

Will I have to worry about delivery timeframes?

No. This is why we use Express Shipping Couriers to ensure a quick and safe delivery so that you don’t spend weeks upon weeks waiting for a shipment to arrive.

Once I place my order, what comes next?

Our team will get in touch with you shortly after your order is placed to ensure all of the measurements are correct and style options were selected correctly. Once we have confirmed everything with you and your payment is received, we will begin production of your dress. It typically takes 4 to 6 months for a gown to be made. Once your dress is ready we will contact you to confirm your shipping address and tracking information will be sent once your gown has been dispatched.

I've never taken my measurements. How do I determine my size?

This is a great thing to get in touch with us regarding! If you’re unsure about taking your own measurements, we can happily walk you through it via phone, Skype or FaceTime. If you lack the proper materials to take your measurements at home, you can always visit a local seamstress to have your bust/waist/hip measurements professionally taken. Remember – it’s better to go a little too big than too small! Your will likely need some alterations anyway, and taking a dress in slightly is much easier than letting it out.

Can I trust your Customer Service?

Your satisfaction is our priority. After all, our beloved bridal brand would be nothing without it! If you ever have any questions or concerns, we are always available to help. You can reach our team at any time via info@goddessbynature.com. You can also read our GBN brides testimonials here.

What if I change my mind after my order is placed?

If you change your mind immediately after you have ordered your gown, please contact our team IMMEDIATELY. As mentioned before, our gowns are Made-To-Order. Once a gown has begun production, there is nothing we can do to reverse it. However if you notify us pre-production that you have changed your mind and would like to choose a different gown, then we may be able to accommodate your request. That being said, you should still only place your order once you’ve fallen in love with the gown!

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